**This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.**

We are recruiting for a Multifunctional Team Leader (Retail/Welcome host) based at Birmingham New Street! Could you be the person we are looking for?

At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast.

Are you  PASSIONATE about delivering excellent customer service with  INTEGRITY? Do you have an  AMBITIOUS drive to make a genuine difference to others? Are you ready to step into a dynamic leadership role where safety and exceptional customer service are your top priorities?

We’re looking for a  COMMITTED individual to work alongside and support the station Manager in leading the Revenue Protection team based at Euston.

With over 500,000 customers traveling weekly, no two days are the same! You’ll play a vital role in ensuring a safe and effective workplace for both staff and customers. Expect shift work, some weekends, and close collaboration with your team and the station manager.

This is a highly exciting role with extra responsibility and  your chance to deliver outstanding service.

The team leader role includes:

• Ensure Safety and Efficiency: Conduct safety/security checks, inspections, and audits to maintain a secure environment

• Deliver Outstanding Customer Service: Coordinate all customer service activities, especially during disruptions, to meet company specifications and passenger charter requirements.

• Support the Station Manager: Manage day-to-day human resource issues, contractors, and premises, ensuring all work is carried out to specified standards.

• Uphold the company policies on fares structure by ensuring that ticket conditions are adhered to.

• Lead, coach and supervise the teams activity, day to day operation and personal development

We are looking for someone committed to high safety and customer service standards, with strong coordination and management skills, and the ability to work closely with others and support the team effectively.

In this role you can bring your AUTHENTIC self. We want you to be you!

Take a look at the full Role Profile here

We reserve the right to withdraw this advert at any time due to high volumes of applications.

As well as working with a fantastic team you will also receive: -

• Final salary pension

• Free travel on Avanti West Coast for you/spouse/partner/dependents

• Privilege Travel card (75% off other train operators fares for leisure travel)

• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)

• 10 free journeys on other First Group Train Operators

Join us and help shape the future of rail travel!

 Be You. With Us.

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.

We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.

When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.

We celebrate it, we respect it and we put it to great use.

Our Avanti West Coast Values 

Passionate- We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.

Committed- We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.

Integrity- We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.

Ambitious- We strive to be the best and are curious to new ways of working within our business and the wider industry.

Authentic- We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.