Train Crew Operations Manager 

Lead. Innovate. Drive excellence

Are you ready to lead the team that keeps our trains running on time? Are you a strategic leader who thrives in a fast-paced, people-focused environment.

We have an exciting opportunity within the resources team at Avanti West Coast as Traincrew Operations Manager.

In this role, you will lead our Traincrew Resourcing Team to deliver a reliable timetable and ensure our services are fully and efficiently staffed. When disruption strikes, through your knowledge and coaching you will enable the team to redeploy crews swiftly, communicating clearly, and getting trains back on track with minimal impact.

You will be our Subject Matter Expert on traincrew resourcing, partnering with Train Planning and Control teams to shape solutions that keep the operations smooth. You will play a key role in trade union engagement, building strong relationships and incorporating feedback into our processes.

This is a chance to make a real impact on the journeys of thousands of people every day. You’ll be part of a collaborative team, driving innovation and resilience in one of the UK’s most vital industries.

key accountabilities of the role are:

• To Lead and inspire the Resources Operations Team Leaders and team, fostering a culture of learning and continuous improvement.

• Collaborate with senior leaders to develop innovative communication strategies for train crews during disruption.

• Ensure staffing levels meet business needs while complying with safety standards, legislation, and company policies.

• Work closely with the Train Planning team to anticipate and manage the impact of timetable changes, engineering works, and major events.

We are looking for:

• A proven leader with experience managing teams in a complex, unionised environment.

• Strong negotiation and interpersonal skills demonstrating your ability to build trust and influence effectively

• Ability to make decisions based on factual information and numerical analysis.

• coaching mindset and a deep understanding of railway operations.

• Strong operational knowledge

Ready to lead the way? Apply now

If you thrive in a fast-paced, challenging environment, have exceptional leadership skills, and share our passion for the railway industry, we’d love to hear from you! Click here to read our role profile.

What’s in It for You:

• Competitive salary

• Defined benefit salary pension

• Free travel on Avanti West Coast for you and your spouse/partner/dependents

• Privilege Travel Card (75% off other train operators for leisure travel)

• 30 days holiday (increasing by 1 day per year up to 37 days, including bank holidays)

• 10 free journeys on other First Group Train Operators

Join us and help shape the future of rail travel!

 Be You. With Us.

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.

We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.

When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.

We celebrate it, we respect it and we put it to great use.

Our Avanti West Coast Values 

Passionate- We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.

Committed- We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.

Integrity- We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.

Ambitious- We strive to be the best and are curious to new ways of working within our business and the wider industry.

Authentic- We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.