Are you ready to lead and inspire? We have a fantastic opportunity to join the Customer Experience leadership team as Station Manager for Stoke and Macclesfield Station

We’re looking for a business manager and people leader to join us at Avanti West Coast, where you’ll champion Avanti West Coast to be the transport of choice. As a Station Manager you’ll be empowered to deliver a service that sets new standards for customer experience and operational excellence through effective leadership and customer-focused innovation.

To be successful in the role you’ll have previous experience of leading a team in an agile, fast-paced environment and you will continuously champion our vision and values to ensure that we connect our customer and communities along the west coast. You will understand how your station interacts and impacts on railway operations, recognising the needs of the business and industry, your station team and its customers while identifying opportunities to improve both customer experience and operational excellence.

Reporting into the Customer Experience Manager you will have sole responsibility for managing the station where you’ll drive business initiatives and change with positivity and pace, while ensuring the delivery of safety, people, and operational performance detailed below.

Safety:

• Manage local safety arrangements

• Develop and deliver safety improvement initiatives

• Complete Safety investigations

People:

• Lead Local Trade Union meetings and maintain strong industrial relations

• Manage and lead ER cases (investigations, disciplinaries, performance management etc..)

• Manage Absence KPI’s for your station

• Deliver engagement strategy

Business and Operational performance:

• Manage station budget for income and expenditure

• Lead throughout service disruption and recovery to minimise impacts on customers and colleagues

• Ensure the station operation meets train running performance KPIs

• Ensure KPIs are met for all other commitments (including Automatic Ticket Gates, ticket office opening hours, Service Quality)

If this opportunity excites you then we want to hear from you!

Take a look at the Role Profile and apply now to join our team and make a difference at Avanti West Coast.

Please upload a CV with your application.

Please note this is a safety critical position with on Call duties

You will need to pass a safety critical medical if successful with your application

** You will need to be available for interviews to take place on Wednesday 16th April 2025 **

As well as working with a fantastic team you will also receive: -

• Final salary pension

• Free travel on Avanti West Coast for you/spouse/partner/dependents

• Privilege Travel card (75% off other train operators fares for leisure travel)

• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)

• 10 free journeys on other First Group Train Operators

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted, and put to good use.

Our Avanti West Coast Values

Passionate- We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.

Committed- We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders, and the industry.

Integrity- We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.

Ambitious- We strive to be the best and are curious to new ways of working within our business and the wider industry.

Authentic- We are genuine, caring, and grounded individuals that operate and communicate with openness, trust and clarity.

We reserve the right to withdraw this advert at any time due to high volumes of applications