Senior Onboard IT Service Manager: Where Technology Meets the Tracks – Drive the Future of Rail IT!

We’re looking for a dynamic Senior Onboard IT Service Manager to join our Technology team. In this strategic and hands-on role, you’ll lead the management and improvement of critical onboard systems that support both operations and customer experience.

What You’ll Do

• Oversee continuity, support, and performance of systems like Passenger Wi-Fi, POSIM, Ethernet Train Backbone, and Mobile Networks
• Provide technical expertise for integrated systems (e.g. seat reservations, CCTV, passenger info screens)
• Manage supplier relationships, budgets, and service levels
• Lead service improvements and integration between onboard and wayside systems
• Support cross-functional projects and ensure alignment with business goals

What You’ll Bring

• Strong knowledge of onboard/wayside tech (Wi-Fi, mobile networks, customer-facing systems)
• Expertise in IT Service Management (ideally ITIL-based)
• Experience managing multi-vendor environments and service delivery
• Excellent stakeholder and supplier relationship skills

This role role is based across  Avanti West Coast Trains, Stations, Maintainer depots and offices.

Find out more from the role profile here

Benefits include:

• Railway pension scheme
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operator

Ready to lead the future of onboard tech? Apply now and be part of the journey.

At Avanti West Coast, we value the differences that make each of us unique! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are welcomed, recognised, accepted and put to good use!