Are you ready to take on a role that’s as dynamic as the network we operate? At Avanti West Coast, we’re looking for a hybrid Receptionist and Personal Assistant who’s not just organised and professional, but also agile, proactive and ready to make a real impact across our business.

About the role

This role is the face of our organisation, providing a warm and professional welcome to internal and external stakeholders while supporting our Executive Team and managing our Birmingham or London office. You’ll be the heartbeat of our HQ operations, ensuring everything runs smoothly. From executive support and travel coordination to office management and secretarial duties.

This role can be based in either Birmingham or London.

This is not your average PA role. You’ll need to be flexible, confident travelling across our network and comfortable juggling multiple priorities in a fast-paced environment.

What you will be doing

• Provide comprehensive diary and travel management for the directors
• Prepare documents, reports and meeting materials for the directors
• Coordinate events, meetings and appointments both on-site and around the network
• Maintain office systems, supplies and schedules
• Greet clients and visitors ensuring a warm and efficient welcome

Who we are looking for

• Outstanding time management and organisational skills
• A flexible, solutions-focused mindset ready to adapt and travel as needed
• Experience in a PA, receptionist, or office manager role
• Confidence in managing competing priorities with calm and discretion
• Strong communication skills and a professional, approachable manner

As well as working with a fantastic team you will also receive: 

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

If this opportunity excites you then we want to hear from you!

Take a look at the Role Profile and apply now to join our team and make a difference at Avanti West Coast.

We reserve the right to withdraw this advert at any time due to high volumes of applications.

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.

Our Avanti West Coast Values

Passionate- We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.

Committed- We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.

Integrity- We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.

Ambitious- We strive to be the best and are curious to new ways of working within our business and the wider industry.

Authentic- We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.