This critical role safeguards revenue at risk by enforcing company policies and strategies relating to ticketless and fraudulent travel. You will lead investigations into complex fraudulent activity, compile evidence for prosecution or out-of-court settlements, and ensure compliance with relevant laws and regulations.

What You’ll Do

• Prevent, detect, and investigate complex fraudulent activity committed by passengers, compiling detailed reports on revenue recovery.
• Analyse data, financial records, and transactional information to identify patterns, anomalies, and fraud indicators.
• Liaise with external agencies, law enforcement, and legal counsel during investigations.
• Monitor fraud trends and emerging techniques to stay ahead of evolving threats.
• Provide guidance and training to On Board and Station colleagues on fraud awareness and prevention.
• Assist in recovering losses through legal means or negotiated settlements.
• Ensure compliance with The Fraud Act 2006, Railway Byelaws, and industry standards.

What We’re Looking For

• Extensive experience in Revenue Protection within Rail.
• Strong understanding of The Fraud Act 2006 and Railway Byelaws.
• Proven experience in fraud investigation and resolution processes.
• Knowledge of legal and prosecution procedures related to fraud.
• Comprehensive understanding of ticket types, railcards, and travel documentation

*Travel will be required across the network.

Interested? Check out the role profile for more information

Benefits include:

• Railway pension scheme
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operator

Be You. With Us.

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.

We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.

When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.

We celebrate it, we respect it and we put it to great use.

Our Avanti West Coast Values 

Passionate- We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.

Committed- We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.

Integrity- We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.

Ambitious- We strive to be the best and are curious to new ways of working within our business and the wider industry.

Authentic- We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity