This role is only open to internal applicants. Any applications from external candidates will automatically be withdrawn.  

Fraud Investigator  

Are you passionate about making a real impact while helping to create a fair and inclusive travel experience for everyone? In this dynamic role, you’ll be at the forefront of protecting our revenue and upholding our commitment to integrity and accessibility across our network.

You’ll work collaboratively with On Board, Station, and Compliance teams to identify and prevent ticketless and fraudulent travel. Using data insights and financial analysis, you’ll help detect patterns, investigate complex cases, and contribute to meaningful outcomes including supporting legal processes where needed.

This is more than just a compliance role, it’s about championing fairness, ensuring our policies are applied consistently, and helping us build trust with the communities we serve. If you're someone who thrives on problem solving, values teamwork, and wants to contribute to a more inclusive transport system, we’d love to hear from you.

What you’ll be doing:

• Prevent, detect, and investigate complex fraudulent activity across the network.
• Analyse data, financial records, and transactions to identify fraud risks and patterns.
• Collaborate with internal teams and external agencies to support investigations and legal outcomes.
• Monitor emerging fraud trends and share insights to strengthen prevention strategies.
• Provide fraud awareness training and guidance to On Board and Station colleagues.
• Support recovery of losses through legal action or out-of-court settlements.
• Ensure compliance with relevant laws, regulations, and industry standards.

What You’ll Bring:

• Strong analytical skills and attention to detail in identifying fraud indicators.
• Experience conducting investigations and compiling clear, evidence-based reports.
• Confidence working with cross-functional teams and external partners.
• Knowledge of legal frameworks and compliance standards related to fraud.
• Ability to communicate complex information clearly and effectively.
• A proactive, collaborative mindset with a commitment to fairness and integrity.
• Willingness to share knowledge and support others in fraud prevention efforts.

Please review the role profile for more detail.

What’s In It for You? 

• Final Salary Pension Scheme
• Free Travel on Avanti West Coast for you and your family
• 75% Off Leisure Travel with other train operators
• 30 Days Holiday, increasing to 37 with service (including bank holidays)
• 10 Free Journeys with other First Group train services

Ready to make a real impact? Apply now and help us lead the way in protecting revenue, preventing fraud, and supporting fair travel for all.

Be You. With Us.

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.

We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.

When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.

We celebrate it, we respect it and we put it to great use.