Are you curious by nature? Do you enjoy digging into complex problems, uncovering insights, and turning ideas into real-world solutions? 

We’re seeking someone with experience in a Business Analyst role who is excited about making a genuine impact  improving the way our railway works for customers, colleagues, and communities. This is your chance to play a key role in shaping smarter systems, better journeys, and more innovative ways of working.

• Partnering with teams to identify improvement opportunities and define change requirements

• Working closely with Project Managers and stakeholders to support project delivery

• Creating and reviewing business requirements, specifications, and processes

• Analysing complex systems and data to identify insights and improvements

• Developing functional and system design specifications

• Designing and supporting test plans, including unit and user acceptance testing

• Ensuring projects are delivered on time, within budget, and aligned with business goals

• Championing innovation and helping improve the customer experience

We’re looking for someone who enjoys both big-picture thinking and detailed analysis.

Ideally, you’ll have:

• Experience working as a Business Analyst (or in a similar analytical role)
• Strong problem-solving and analytical skills
• Excellent communication and stakeholder engagement abilities
• A solid understanding of IT systems, architecture, and integrations
• Experience implementing technology solutions into existing systems
• A collaborative mindset and enthusiasm for innovation

Qualifications required:

• Foundation or Practitioner Certificate in Business Analysis
• Qualified in business analysis methodologies and techniques

Click here for more information on the role.

As well as working with a fantastic team you will also receive:

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted, and put to good use.