About the Role

We’re looking for a proactive and professional Revenue Protection Team Leader to join our team. In this role, you’ll play a key part in protecting revenue at risk by enforcing company policies and strategies relating to ticketless and fraudulent travel. You’ll ensure all passengers have valid tickets or the correct documentation for any discounts applied, while maintaining a calm and professional approach to customer interactions.

What You’ll Do

• Lead and manage a team of Revenue Protection Inspectors, ensuring effective rostering and deployment based on strategic insights.
• Work collaboratively with On Board and Station teams to safeguard revenue and deliver excellent customer service.
• Act as the subject matter expert on ticketing, supporting colleagues and ensuring customers enjoy a safe and comfortable journey.
• Liaise with other Train Operating Companies to conduct revenue protection activities across the Avanti West Coast network.
• Monitor and report on team performance against KPIs, addressing any issues promptly and in line with HR policies.
• Maintain and cascade up-to-date ticketing knowledge across the team.
• Coordinate training and coaching for new team members, ensuring high standards of competency.
• Deliver the revenue protection strategy by preparing accurate reports for prosecution of fraudulent activity, ensuring compliance with Railway Byelaws and SPOE standards.
• Oversee the proper use and maintenance of issued equipment, reporting faults or damage as required.

What We’re Looking For

• Strong leadership and team management skills.
• Excellent knowledge of ticketing systems and railway regulations.
• Ability to remain calm and professional in challenging situations.
• Strong communication and collaboration skills.
• Experience in revenue protection or a similar role is desirable.

Want to know more? Click here to read our role profile.

As well as working with a fantastic team you will also receive:-

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

Apply now to join our team and make a difference at Avanti West Coast. 

 Be You. With Us.

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.

We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.

When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.

We celebrate it, we respect it and we put it to great use.

Our Avanti West Coast Values 

Passionate- We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.

Committed- We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.

Integrity- We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.

Ambitious- We strive to be the best and are curious to new ways of working within our business and the wider industry.

Authentic- We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.