We’re looking for a confident, organised, and people-focused Administrator / Receptionist to join our Academy team.

This role is much more than managing the front desk, it’s about being the first point of contact and the steady hand behind the scenes. You’ll play a key part in creating a welcoming, professional environment where every visitor, learner, and colleague feels supported and valued.

From coordinating bookings and managing training schedules to greeting guests and handling day-to-day admin tasks, you’ll help keep everything running smoothly. If you enjoy being at the heart of a busy environment, love working with people, and take pride in being the go-to person for getting things done, we’d love to hear from you.

What you’ll be doing:

• Welcoming and assisting colleagues, learners, and visitors with professionalism and care.
• Managing day-to-day operations of training sessions and meetings.
• Handling room bookings, coordinating catering, and ensuring resources are stocked and ready.
• Communicating across multiple channel, phone, email, and online platforms.
• Keeping training records accurate and up to date on our HR systems.

What we’re looking for:

• A natural communicator with a friendly and approachable manner.
• Strong organisational skills and attention to detail.
• Comfortable using digital tools and systems.
• Someone who thrives in a busy, people-first environment.
• Previous experience in administration, reception, or customer service is a plus, but not essential.

As well as working with a fantastic team you will also receive:

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

If this opportunity excites you then we want to hear from you!

Take a look at the Role Profile and apply now to join our team and make a difference at Avanti West Coast.

We reserve the right to withdraw this advert at any time due to high volumes of applications.

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.

Our Avanti West Coast Values 

Passionate- We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.

Committed- We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.

Integrity- We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.

Ambitious- We strive to be the best and are curious to new ways of working within our business and the wider industry.

Authentic- We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.