Are you passionate about delivering exceptional first impressions? Join Avanti West Coast as our Front of House Receptionist, where you’ll be the face of our brand and the first point of contact. This is more than a reception role it’s an opportunity to become an ambassador for our company and create a welcoming, professional environment every day.

What You’ll Do

• Provide a warm, professional welcome to all visitors and colleagues, reflecting the Avanti West Coast brand.
• Manage day-to-day office operations, ensuring everything runs smoothly and efficiently.
• Work closely with the Executive Support and Property Teams to maintain a collaborative and productive environment.
• Organise and support Responsible Business initiatives, including charity awareness and sustainability projects.
• Handle a variety of tasks; from booking meeting rooms and managing office supplies to supporting frontline teams during disruption.
• Maintain strict confidentiality while working in a fast-paced, lively environment.

Key Responsibilities

• Oversee meeting room bookings and ensure equipment is ready for use.
• Manage office communications, including email, telephone, and post.
• Liaise with suppliers and partners to maintain strong relationships.
• Process purchase orders and invoices using our Neptune accounting tool.
• Deliver reception and mail services and keep the office clutter-free.
• Monitor and order stationery and supplies.
• Ensure compliance with security and safety measures, including managing access passes.
• Act as Fire Precaution Manager to keep colleagues safe.
• Coordinate travel and accommodation bookings as required.
• Provide holiday/sickness cover at our Euston office reception when needed.

What We’re Looking For:

• A proactive, organised individual who thrives in a busy environment.
• Excellent communication skills and a friendly, professional manner.
• Ability to multitask and show initiative, with a strong sense of confidentiality.
• Compassion and problem-solving skills to handle any situation with confidence.

Please review the role profile for more detail.

What’s In It for You?

• Final Salary Pension Scheme
• Free Travel on Avanti West Coast for you and your family
• 75% Off Leisure Travel with other train operators
• 30 Days Holiday, increasing to 37 with service (including bank holidays)
• 10 Free Journeys with other First Group train services

If you’re ready to lead with impact and help shape the future of rail, we’d love to hear from you.

Please note: We may close this advert early if we receive a strong response, so we encourage you to apply as soon as possible.

Be You. With Us.

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.

We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.

When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.

We celebrate it, we respect it and we put it to great use.

Our Avanti West Coast Values 

Passionate- We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.

Committed- We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.

Integrity- We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.

Ambitious- We strive to be the best and are curious to new ways of working within our business and the wider industry.

Authentic- We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity