Information Controller:  Real-Time Decisions. Real Impact. Join Our Control Center Team

Our Information Controllers deliver accurate and consistent information in a timely manner to help our customers and colleagues stay informed of any out of course activities on the network, from information about the availability of facilities, to regular updates during service disruption. With a plethora of information available across the railway system, this role is crucial to communicating a clear message from a single source.

Tech-savvy? Great. New to railway systems? No problem. Experience with tools like TRUST, Tyrell IO, Darwin, Web Gemini, Crews for Genius, and CCF is a bonus but not a deal-breaker. We’ll give you all the training you need to succeed.

Control posts operate 24 hours a day and involve shift work, therefore nights, shift and weekend working is required along with a positive can-do demeanour to sophisticated problem solving. You:

• Must be willing to work nights
• Must be available for 06:00 starts and 22:00 finishes
• Must be available to work weekends
• Must live within 60 minutes commute of Birmingham New Street Station

To be successful in this role, you must be able to demonstrate:

• Good understanding of the rail industry and passenger train operations
• Experience in using IT systems to manage train operations
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and to meet deadlines

Please see the role profile for further information.

If successful, you’ll be placed in our Talent Pool and offered a position as vacancies arise. Candidates may remain in the pool for up to 12 months.

Benefits include:

• Final salary pension
• Free travel on Avanti West Coast for you, spouse/partner and dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

Be You. With Us.

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced and everyone is supported to thrive.

We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.

When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.

We celebrate it, we respect it and we put it to great use.